Return Policy

MacPaw strives to ensure customer satisfaction with our products and services. Our return policy outlines guidelines for returns, refunds, and cancellations to provide clarity and fairness to our customers.

Eligibility for Returns

You may be eligible for a return under the following conditions:


Within 30 Days: Products can be returned within 30 days of purchase for a full refund.

Unsatisfactory Performance: If our software does not perform as expected and our support team cannot resolve the issue.

Unused and in Original Condition: Products must be unused, in their original packaging, and with all accompanying materials.

Exceptions

Some products may have specific return conditions or exclusions, which will be communicated at the time of purchase or in the product documentation.

Cancellations

If you wish to cancel an order before it has shipped or within the eligible return period, contact our support team promptly for assistance.